Home Mobiles Millions of pay-monthly mobile customers face mid-contract price rises – MoneySavingExpert

Millions of pay-monthly mobile customers face mid-contract price rises – MoneySavingExpert

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I’m mid-contract – can I leave penalty-free?

Unfortunately you can’t. Mobile firms CAN increase prices mid-contract in line with inflation without you being able to leave penalty-free, as long as they include a warning about this in their terms and conditions. So you can’t just up and leave.

A rule from telecoms regulator Ofcom means you can escape your contract penalty-free if you can successfully prove you’ve suffered “material detriment” as a result of a price increase – but it would be very hard to prove an RPI increase had caused this.

Make sure you note down when your contract is due to end, and start looking for new deals about a month before.

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